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Reviews
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Gayle on Dec 22, 2020
5 out of 5 starsBeautiful tray!! They did a wonderful job on this tray for me and got it before Christmas!! Thank you so much!! My daughter will love it!!
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Kristin on Dec 22, 2020
1 out of 5 starsI havent recieved this yet!!!!
Bridgewood responded on Dec 28, 2020
USPS shipping delays due to COVID-19 have been a definite issue this year, though an understandable one...at least on our end. All orders shipped on time (all UPGRADED to Priority Shipping at our expense) to expedite the delivery process. All items should have arrived by 12.18 at the latest. IRONIC TWIST: Tracking shows this item was delivered 12.22, 2 hours after this review was posted. Yes, it took a few days longer to arrive (amidst USPS shipment delays & a pandemic), something we've repeatedly apologized for even though it was beyond our control. This buyer has not responded to any of our contact attempts, leaving a permanent 1 star blemish on our record that is solely about the USPS shipping delay rather than a review of the product quality & service.
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Renee on Dec 20, 2020
5 out of 5 starsThere are no words to tell you how much I love this piece ... the workmanship is beautiful and it was worth the wait... can’t wait to show it off and it makes my dining room table look amazing ... I will definitely keep your card and you are one of my favorite shops... I will recommend.
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Gina on Dec 15, 2020
1 out of 5 starsUnfortunately I had to wait a month for this. I was so looking forward to getting it, however I was very disappointed and not happy with the stain color. $70 down the drain
Bridgewood responded on Dec 22, 2020
USPS delays due to COVID-19 have negatively affected a lot of our shipments this holiday season, a possibility we forewarned ALL customers of at time of purchase. While we do understand the frustration, it's an issue out of our control. We completed & shipped this order within the production timeframe specified in the listing. With regard to the finish color, we only offer 2 finishes & both are spot on to the photos in the listing. You get EXACTLY what you see. Regardless, we want happy customers & reached out to this customer multiple times offering to pay return shipping costs & issue a FULL refund...No response?? We can't resolve an issue if the only form of communication is a poor review followed by silence?!
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mnemsoto on Dec 13, 2020
5 out of 5 starsI received my candle tray and I must say that is so beautiful, very well made and looks amazing on my dining table. It was worth all the waiting. Thank you to the seller for your great work and customer service
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AIR FORCE ONE on Nov 29, 2020
5 out of 5 starsI am VERY PLEASED with my candle tray. It is simply BEAUTIFUL. BridgewoodPlace will have me as a repeat customer. A+ service, A+ quality work, A+ quality all around.
About TCRPlace
Quality Guaranteed!
Shop members
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T. Longbeard
Owner
Old school carpenter; selfie and social media intolerant (it literally makes him ill). While everyone else is inundating you with social media about THEMSELVES, he'll be quietly, methodically, obsessively making YOU the best possible product he can.
Production partners
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Professional Acrylic Print Company
Indianapolis, IN
We partner our original copywritten photography with a professional acrylic printing company for a beautiful gallery quality piece of art.
Shop policies
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Customs and import taxes
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More information
Frequently asked questions
How do I care for my wood item?
Handmade wood items are finished with a conditioner/sealer applied to protect the wood. Avoid moisture & heat and wipe up spills to avoid clouding the finish.
Use coasters, trivets, felt pads, etc. to avoid scratches.
Maintain consistent humidity levels to minimize seasonal contraction and expansion of the wood and prevent warping.
Dust with a soft dry cloth or microfiber cloth.
Can I get custom engraving (wood burning)?
Send us your design ideas and we can discuss your special order. We will set up a private listing to purchase.
Note: darker stains do not show the wood burning as well as the lighter stains since wood burning is black.
We cannot complete orders with trademark or copyright violations or infringements. If you want us to wood burn a logo, please provide information you are authorized to do so from that company.
Bridgewood Place reserves the right to use custom & personalized creations in photographic form for marketing & advertising purposes. If you do not wish to have your item used, please contact us. (We do try to avoid first and last names in pictures).
Do you gift wrap or send gift notes?
All orders are wrapped in brown Kraft paper and ribbon stamped with our name and business card.
We can ship directly to the gift recipient. Just change the address at shipping to the recipient name and address.
We can include a hand made gift note at no charge - just let us know at checkout what you want it to say ~ and include your name who it is from.
We do not include invoices in any order.
Can I request a custom size?
Yes! Let us know Length x Width x Height in inches and we will send you a quote if it is something we can do.
Custom orders are typically based on the designs in the store - just modified a little to your specifications.
We incorporate a fee since building custom sizes are outside of our typical production sizes, stock and slow the production workflow.
During busy production times, we may have to delay or decline custom sizes.
How soon will I get my order?
All items are MADE TO ORDER so we typically don't have items in stock ready to ship (but please ask in case we do).
Etsy requires sellers to have a quantity "in stock" so an item can be purchased - but our items are made when ordered.
See item details for production timeframes.
Contact us PRIOR to purchase with your deadline request if there is a rush.
Can I order multiple quantities?
Yes. Any handmade item can be purchased in the quantity you need. If the quantity is not in the listing, just contact us. The production time will increase with multiple quantities.
SO - even if the listing says 2-3 weeks production - if you order 4, it may be more like 3-4 weeks.
Seller details
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